SkyLight Innovations receives a high volume of customer inquiries daily, ranging from installation queries to maintenance requests. The company uses Deskhero's ticket management feature to organize these inquiries effectively. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can find relevant content and generate suggested replies.
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries. The AI system quickly scans through the vast amount of data available and suggests the most relevant responses based on previous interactions and knowledge base articles. This has not only improved response times but also increased the accuracy of the responses.
The company also uses Deskhero's AI capabilities to enhance its search results. When customers search for information on the company's helpdesk, the AI system uses OpenAI Embeddings to provide the most relevant results. This has improved the customer experience by making it easier for customers to find the information they need.
Deskhero's AI capabilities have also been instrumental in training new customer support agents. By studying the AI-generated responses, new agents can quickly learn how to handle various customer inquiries. This has reduced the training time and improved the overall efficiency of the customer support team.
Overall, SkyLight Innovations has greatly benefited from Deskhero's AI capabilities. The company has seen a significant improvement in its customer support operations, with faster response times, improved accuracy, and more efficient training of new agents.
How has Deskhero's AI capabilities improved SkyLight Innovations' response times?
Deskhero's AI capabilities quickly scan through the vast amount of data available and suggest the most relevant responses based on previous interactions and knowledge base articles. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI system enhance search results?
When customers search for information on the company's helpdesk, Deskhero's AI system uses OpenAI Embeddings to provide the most relevant results. This makes it easier for customers to find the information they need.
How does Deskhero's AI capabilities help in training new customer support agents?
By studying the AI-generated responses, new agents can quickly learn how to handle various customer inquiries. This reduces the training time and improves the overall efficiency of the customer support team.
* This article provides an example of how a fictive company in the Design and Installation of Skylights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
