SunBeam Skylights deals with a large number of customer inquiries every day, necessitating an effective system to manage these interactions. The company uses Deskhero's ticket management feature to organize these inquiries. However, the distinguishing feature is Deskhero's advanced AI capabilities, which utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI capabilities have significantly improved SunBeam's response times to customer queries. The AI system rapidly scans through the vast data available, suggesting the most suitable responses based on past interactions and knowledge base articles. This has resulted in faster response times and increased accuracy of the responses, boosting customer satisfaction.
Furthermore, SunBeam uses Deskhero's AI capabilities to enhance its search results. When customers search for information on the company's helpdesk, the AI system uses OpenAI Embeddings to provide the most relevant results, simplifying the process for customers to find the information they need.
Deskhero's AI capabilities also play a key role in training new customer support agents at SunBeam. By studying the AI-generated responses, new agents can quickly learn how to handle various customer inquiries, reducing training time and improving the overall efficiency of the customer support team.
In summary, SunBeam Skylights has greatly benefited from Deskhero's AI capabilities. The company has seen a significant improvement in its customer support operations, with faster response times, improved accuracy, and more efficient training of new agents.
How has Deskhero's AI capabilities improved SunBeam's response times?
Deskhero's AI capabilities rapidly scan through the vast data available, suggesting the most suitable responses based on past interactions and knowledge base articles. This has resulted in faster response times and increased accuracy of the responses.
How does Deskhero's AI system enhance search results?
When customers search for information on the company's helpdesk, Deskhero's AI system uses OpenAI Embeddings to provide the most relevant results, simplifying the process for customers to find the information they need.
How does Deskhero's AI capabilities help in training new customer support agents?
By studying the AI-generated responses, new agents can quickly learn how to handle various customer inquiries, reducing training time and improving the overall efficiency of the customer support team.
* This article provides an example of how a fictive company in the Design and Installation of Skylights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
