MineTech Automation, a leading provider of automation systems for surface and underground mines, was facing challenges in managing the increasing volume of customer support tickets. The complex nature of their products often led to detailed technical queries that required significant time and expertise to resolve.
With Deskhero, MineTech was able to structure their customer support process more efficiently. The platform's ticket management feature allowed them to categorize and prioritize issues, ensuring that critical problems were addressed promptly.
Deskhero's advanced AI capabilities played a crucial role in improving MineTech's support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content and generate potential replies. This significantly reduced the time taken to respond to customer queries.
Furthermore, Deskhero's comprehensive search bar and website scraping features enabled MineTech's support team to quickly find relevant information from their vast knowledge base and website. This not only improved the efficiency of the support team but also enhanced the quality of their responses.
Overall, Deskhero's advanced AI capabilities have transformed MineTech's customer support process, reducing response times and improving customer satisfaction.
How does Deskhero's AI suggest relevant content?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the efficiency of MineTech's support team?
Deskhero has streamlined the ticket management process, allowing the support team to categorize and prioritize issues effectively. Additionally, the AI capabilities of Deskhero help in suggesting potential replies, reducing the time taken to respond to customer queries.
Can Deskhero's AI capabilities be used to enhance search results?
Yes, Deskhero's AI capabilities can be used to enhance search results. The comprehensive search bar and website scraping features allow users to quickly find relevant information from the knowledge base and website.
* This article provides an example of how a fictive company in the Design and manufacture of automation systems for surface or underground mines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
