DigDeep Mining Solutions, a pioneer in designing and manufacturing automation systems for surface and underground mines, had an extensive knowledge base. However, they were struggling to manage and utilize this resource effectively.
Deskhero provided the perfect solution with its structured data lists, custom fields, and user groups. These features allowed DigDeep to organize their knowledge base in a more structured and accessible manner.
Deskhero's AI capabilities further enhanced the usability of DigDeep's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content and enhance search results. This made it easier for DigDeep's support team to find the information they needed to resolve customer queries.
Additionally, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files simplified the process of updating the knowledge base. This ensured that the knowledge base was always up-to-date with the latest information.
By leveraging Deskhero's advanced AI capabilities, DigDeep has been able to transform their knowledge base into a powerful tool for their support team, improving the efficiency and effectiveness of their customer support services.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content and enhance search results. This makes it easier for the support team to find the information they need to resolve customer queries.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This simplifies the process of updating the knowledge base and ensures that it is always up-to-date with the latest information.
How has Deskhero improved the management of DigDeep's knowledge base?
Deskhero has improved the management of DigDeep's knowledge base by providing structured data lists, custom fields, and user groups. These features, combined with Deskhero's advanced AI capabilities, have made the knowledge base more structured, accessible, and usable.
* This article provides an example of how a fictive company in the Design and manufacture of automation systems for surface or underground mines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
