RockSolid Mining Systems, a renowned manufacturer of automation systems for surface and underground mines, was looking for a solution to streamline their customer communication. They were dealing with a high volume of customer queries and needed a more efficient way to manage and respond to these queries.
Deskhero's ticket management feature provided the solution RockSolid was looking for. It allowed them to categorize and prioritize customer queries, ensuring that all issues were addressed in a timely manner.
Deskhero's advanced AI capabilities further enhanced RockSolid's customer communication. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to suggest relevant content and generate potential replies. This significantly reduced the time taken to respond to customer queries and improved the quality of responses.
Additionally, Deskhero's custom email domains and user groups features enabled RockSolid to manage their customer communication more effectively. They were able to assign specific email domains and user groups to different types of customer queries, ensuring that each query was directed to the right team.
By leveraging Deskhero's advanced AI capabilities, RockSolid has been able to streamline their customer communication, reduce response times, and improve customer satisfaction.
How does Deskhero's AI suggest relevant content and generate potential replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
How has Deskhero improved RockSolid's customer communication?
Deskhero has streamlined RockSolid's customer communication by providing a more efficient way to manage and respond to customer queries. The platform's advanced AI capabilities suggest relevant content and generate potential replies, while the custom email domains and user groups features ensure that each query is directed to the right team.
Can Deskhero's AI capabilities be used to enhance search results?
Yes, Deskhero's AI capabilities can be used to enhance search results. The comprehensive search bar and website scraping features allow users to quickly find relevant information from the knowledge base and website.
* This article provides an example of how a fictive company in the Design and manufacture of automation systems for surface or underground mines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
