DesignScape Interiors receives numerous customer inquiries daily about their custom wallpaper designs. With Deskhero's advanced AI capabilities, they can manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time to customer inquiries.
The AI also improves the search results on their support portal. When customers search for information, the AI uses the embeddings to deliver the most relevant results. This has led to a substantial decrease in the number of support tickets, as customers can find the information they need swiftly and effortlessly.
Deskhero's AI capabilities also assist DesignScape Interiors' support team in managing their workload more effectively. The AI organizes tickets based on their urgency and complexity, enabling the team to concentrate on the most critical issues first. This has enhanced the overall efficiency of the support team and boosted customer satisfaction.
Furthermore, DesignScape Interiors uses Deskhero's website scraping feature to keep their knowledge base current. The AI automatically scrapes new information from their website and updates the knowledge base, ensuring that customers always have access to the most recent information.
In conclusion, Deskhero's advanced AI capabilities have revolutionized DesignScape Interiors' customer support operations, making them more efficient and customer-focused.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI organizes tickets based on their urgency and complexity, enabling your support team to concentrate on the most critical issues first. This helps improve the overall efficiency of your support team.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's AI can automatically scrape new information from your website and update your knowledge base. This ensures that your customers always have access to the most recent information.
* This article provides an example of how a fictive company in the Design and manufacture of custom wallpaper designs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
