WallArt Creations receives hundreds of customer queries daily regarding their custom wallpaper designs. Using Deskhero's advanced AI capabilities, they are able to efficiently manage these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results on their support portal. When customers search for information, the AI uses the embeddings to provide the most relevant results. This has led to a significant reduction in the number of support tickets, as customers can find the information they need quickly and easily.
Deskhero's AI capabilities also help WallArt Creations' support team manage their workload more effectively. The AI prioritizes tickets based on their urgency and complexity, allowing the team to focus on the most critical issues first. This has improved the overall efficiency of the support team and increased customer satisfaction.
Additionally, WallArt Creations uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new information from their website and updates the knowledge base, ensuring that customers always have access to the latest information.
Overall, Deskhero's advanced AI capabilities have transformed WallArt Creations' customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of support tickets. It then prioritizes them based on their urgency and complexity, allowing your team to focus on the most critical issues first.
How does Deskhero's AI enhance search results?
When customers search for information on your support portal, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This makes it easier for customers to find the information they need.
How does Deskhero's website scraping feature work?
Deskhero's AI can automatically scrape new information from your website and update your knowledge base. This ensures that your customers always have access to the latest information.
* This article provides an example of how a fictive company in the Design and manufacture of custom wallpaper designs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
