RailSignalTech receives numerous support tickets daily, ranging from technical queries to requests for system upgrades. The company uses Deskhero's ticket management feature to efficiently categorize and prioritize these tickets. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
RailSignalTech also utilizes Deskhero's AI-powered search bar to quickly find relevant content from their extensive database of manuals, policies, and presentations. This feature has significantly reduced the time taken to resolve complex technical issues, as support staff can easily access the necessary information.
The company has also benefited from Deskhero's website scraping feature. This tool automatically extracts and organizes data from specified websites, providing RailSignalTech with up-to-date information on industry trends and competitor products. The AI capabilities of Deskhero analyze this data to generate insights, helping the company stay ahead of the competition.
Furthermore, RailSignalTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved data consistency and accessibility, enhancing the overall efficiency of their customer support process.
Overall, the advanced AI capabilities of Deskhero have transformed RailSignalTech's customer support process. The platform's AI-powered features have not only improved the speed and quality of their customer service but also provided valuable insights for strategic decision-making.
How does Deskhero's AI capabilities improve the efficiency of our customer support process?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to suggest replies to new tickets. This reduces the time spent on each ticket, improving the overall efficiency of your customer support process. Additionally, the AI-powered search bar allows your support staff to quickly find relevant information, further speeding up the resolution process.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature automatically extracts and organizes data from specified websites. This provides you with up-to-date information on industry trends and competitor products. The AI capabilities of Deskhero analyze this data to generate insights, helping you stay ahead of the competition.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration improves data consistency and accessibility, enhancing the overall efficiency of your customer support process.
* This article provides an example of how a fictive company in the Design and manufacture of railway signalling systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
