SpaceCrafters Inc. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing and finding relevant content from this extensive knowledge base was a challenge until they started using Deskhero.
With Deskhero's AI capabilities, SpaceCrafters Inc. can now easily find relevant content from their knowledge base. The AI uses OpenAI Embeddings to analyze the content and provide accurate search results, making it easier for the support team to find the information they need.
Deskhero's AI also generates suggested replies based on the knowledge base content. This not only speeds up the response time but also ensures that the answers provided are consistent and accurate.
SpaceCrafters Inc. also uses Deskhero's user groups feature to assign specific roles and permissions to their support team members. This, combined with the AI capabilities, ensures that the right person is handling the right query, improving the overall efficiency of the support team.
By leveraging Deskhero's advanced AI capabilities, SpaceCrafters Inc. has significantly improved its knowledge base management and customer support services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content in the knowledge base and provide accurate search results. It also generates suggested replies based on the knowledge base content, ensuring consistency and accuracy in the responses.
What is the user groups feature in Deskhero?
The user groups feature in Deskhero allows you to assign specific roles and permissions to your support team members. This ensures that the right person is handling the right query, improving the overall efficiency of the support team.
Can Deskhero handle a large knowledge base?
Yes, Deskhero is designed to handle large knowledge bases. Its advanced AI capabilities ensure that you can easily find relevant content from your extensive knowledge base.
* This article provides an example of how a fictive company in the Design and manufacture of spacecraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
