Galaxy Builders receives a large number of customer queries and complaints every day. Managing these tickets efficiently was a challenge until they started using Deskhero.
With Deskhero's AI capabilities, Galaxy Builders can now analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the answers provided are consistent and accurate.
Deskhero's custom fields and structured data lists allow Galaxy Builders to categorize and prioritize the tickets based on their urgency and importance. This helps in providing timely support to high-priority issues, enhancing customer satisfaction.
Galaxy Builders also uses Deskhero's kanban board to visually track the status of the tickets. The AI capabilities of Deskhero enhance this feature by predicting the time required to resolve a ticket based on the past data, helping in better resource allocation.
By leveraging Deskhero's advanced AI capabilities, Galaxy Builders has significantly improved its ticket management system and customer support services.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This speeds up the response time and ensures consistency and accuracy in the responses. It also predicts the time required to resolve a ticket based on the past data, helping in better resource allocation.
What is the kanban board in Deskhero?
The kanban board in Deskhero is a visual tool that allows you to track the status of the tickets. You can move the tickets across different stages (like 'New', 'In Progress', 'Resolved') as they progress.
Can Deskhero handle a large number of tickets?
Yes, Deskhero is designed to handle a large number of tickets. Its advanced AI capabilities ensure efficient management and quick resolution of the tickets.
* This article provides an example of how a fictive company in the Design and manufacture of spacecraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
