OrbitTech receives numerous customer queries daily regarding their spacecraft designs, technical specifications, and troubleshooting. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, OrbitTech can categorize and prioritize the tickets based on their urgency and importance. This helps in providing timely support to high-priority issues, enhancing customer satisfaction.
The AI-powered comprehensive search bar in Deskhero allows OrbitTech's support team to quickly find relevant content from the knowledge base, previous tickets, and uploaded files. This not only speeds up the resolution process but also ensures that the solutions provided are accurate and consistent.
OrbitTech also utilizes Deskhero's website scraping feature to stay updated with the latest industry trends and customer feedback. The AI capabilities analyze the scraped data and provide insights that help in improving their products and services.
Through Deskhero's REST API, OrbitTech integrates the platform with their existing systems, creating a unified customer support platform. This seamless integration, combined with the efficiency of Deskhero's AI capabilities, has significantly improved OrbitTech's customer support services.
How does Deskhero's AI capabilities help in reducing the response time?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft a response, thereby reducing the overall response time.
How does the AI-powered search bar work?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that the search results are accurate and relevant.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a unified customer support platform.
* This article provides an example of how a fictive company in the Design and manufacture of spacecraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
