ImaginX Diagnostics receives a high volume of customer queries daily, ranging from appointment scheduling to understanding complex diagnostic reports. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze the content of the tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
With the AI-powered comprehensive search bar, the support team can quickly locate the necessary information to address customer queries. This feature has significantly reduced the response time, enhancing customer satisfaction.
Deskhero's AI also generates suggested replies based on the analyzed data, allowing the support team to respond more accurately and swiftly. This feature has not only improved the quality of responses but also reduced the workload of the support team.
ImaginX Diagnostics also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from reputable medical websites. This feature, combined with the AI's ability to generate knowledge base articles from various file types, ensures that the support team always has the most accurate and up-to-date information.
Overall, the use of Deskhero's advanced AI capabilities has enabled ImaginX Diagnostics to provide superior customer support, improving their reputation in the competitive diagnostic imaging industry.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI analyzes the content of the tickets and finds relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies based on this information, ensuring the responses are accurate and relevant.
How does Deskhero's AI reduce the workload of the support team?
By generating suggested replies and enhancing search results, Deskhero's AI allows the support team to respond to queries more quickly and accurately, reducing the time and effort required to handle each query.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to gather the latest information from reputable medical websites. The AI also generates knowledge base articles from various file types, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Diagnostic imaging centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
