Visionary Diagnostics receives numerous customer queries every day, ranging from scheduling appointments to clarifying complex diagnostic reports. The company employs Deskhero's ticket management feature to effectively handle these queries. The AI capabilities of Deskhero analyze the content of the tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
With the AI-powered comprehensive search bar, the support team can swiftly locate the necessary information to address customer queries. This feature has significantly cut down the response time, enhancing customer satisfaction.
Deskhero's AI also generates suggested replies based on the analyzed data, enabling the support team to respond more accurately and promptly. This feature has not only improved the quality of responses but also eased the workload of the support team.
Visionary Diagnostics also takes advantage of Deskhero's website scraping feature to keep their knowledge base updated with the latest information from trusted medical websites. This feature, along with the AI's ability to generate knowledge base articles from various file types, ensures that the support team always has the most accurate and recent information.
In conclusion, the use of Deskhero's advanced AI capabilities has empowered Visionary Diagnostics to deliver superior customer support, boosting their reputation in the competitive diagnostic imaging industry.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes the content of the tickets and finds relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies based on this information, ensuring the responses are quick and relevant.
How does Deskhero's AI ease the workload of the support team?
By generating suggested replies and enhancing search results, Deskhero's AI allows the support team to respond to queries more efficiently, reducing the time and effort required to handle each query.
How does Deskhero keep the knowledge base updated?
Deskhero uses website scraping to gather the latest information from trusted medical websites. The AI also generates knowledge base articles from various file types, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Diagnostic imaging centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
