Radiant Imaging Center deals with a multitude of customer inquiries daily, including booking appointments, billing issues, and understanding diagnostic reports. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI analyzes the content of the tickets and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
The AI-powered comprehensive search bar enables the helpdesk team to quickly find the necessary information to address customer inquiries. This feature has drastically reduced the response time, leading to increased customer satisfaction.
Deskhero's AI also suggests replies based on the analyzed data, allowing the helpdesk team to provide accurate and prompt responses. This feature has not only improved the quality of responses but also lightened the workload of the helpdesk team.
Radiant Imaging Center also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from reliable medical websites. Combined with the AI's ability to generate knowledge base articles from various file types, the helpdesk team always has access to the most current and accurate information.
In summary, the integration of Deskhero's advanced AI capabilities has allowed Radiant Imaging Center to offer superior helpdesk services, enhancing their standing in the competitive diagnostic imaging market.
How does Deskhero's AI enhance the speed of responses?
Deskhero's AI analyzes the content of the tickets and finds relevant content from previous tickets, knowledge base articles, and uploaded files. It then suggests replies based on this information, enabling the helpdesk team to respond quickly and accurately.
How does Deskhero's AI lighten the workload of the helpdesk team?
By suggesting replies and enhancing search results, Deskhero's AI allows the helpdesk team to handle inquiries more efficiently, reducing the time and effort required for each inquiry.
How does Deskhero keep the knowledge base current?
Deskhero uses website scraping to gather the latest information from reliable medical websites. The AI also generates knowledge base articles from various file types, ensuring the knowledge base is always current.
* This article provides an example of how a fictive company in the Diagnostic imaging centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
