Radiant Imaging Solutions receives a high volume of customer queries daily regarding their services, equipment usage, and troubleshooting. They use Deskhero's ticket management system to manage these inquiries efficiently. The advanced AI capabilities of Deskhero help in suggesting replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI-powered comprehensive search bar enables the customer support team to find relevant content quickly, reducing the response time significantly. The AI also enhances the search results by providing the most relevant information based on the context of the query.
Deskhero's AI also helps in generating knowledge base articles from word, powerpoint, pdf files. This feature allows Radiant Imaging Solutions to keep their knowledge base updated with the latest information without the need for manual input.
The custom fields and structured data lists provided by Deskhero allow Radiant Imaging Solutions to categorize their customer queries effectively. This categorization helps in routing the tickets to the appropriate team members, ensuring faster resolution of the issues.
Overall, the advanced AI capabilities of Deskhero have helped Radiant Imaging Solutions to enhance their customer support service, reduce response time, and improve customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest the most relevant and accurate replies to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to understand the context of the search query and provides the most relevant results from the available resources.
How does Deskhero help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature allows companies to keep their knowledge base updated with the latest information without the need for manual input.
* This article provides an example of how a fictive company in the Diagnostic Imaging and Radiology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
