ClearView Diagnostics deals with a large number of customer queries regarding their services, equipment functionality, and technical issues. To manage these queries effectively, they use Deskhero's ticket management system. Deskhero's advanced AI capabilities assist in suggesting replies to customer queries by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI-powered comprehensive search bar provided by Deskhero enables the customer support team to find the most relevant content quickly, thereby reducing the response time significantly. The AI also enhances the search results by providing the most pertinent information based on the context of the query.
Deskhero's AI also assists in generating knowledge base articles from word, powerpoint, pdf files. This feature allows ClearView Diagnostics to keep their knowledge base updated with the latest information without any manual input.
Custom fields and structured data lists offered by Deskhero allow ClearView Diagnostics to categorize their customer queries effectively. This categorization helps in routing the tickets to the appropriate team members, ensuring faster resolution of the issues.
Overall, Deskhero's advanced AI capabilities have helped ClearView Diagnostics to enhance their customer support service, reduce response time, and improve customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest the most relevant and accurate replies to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to understand the context of the search query and provides the most relevant results from the available resources.
How does Deskhero help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature allows companies to keep their knowledge base updated with the latest information without the need for manual input.
* This article provides an example of how a fictive company in the Diagnostic Imaging and Radiology Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
