Radiant Diagnostics, a leading provider of diagnostic imaging services, was struggling with an overwhelming volume of customer queries and complaints. They needed a solution that could help them manage these tickets effectively, provide timely responses, and ensure customer satisfaction.
With Deskhero, Radiant Diagnostics was able to structure their customer support process more efficiently. The platform's ticket management feature allowed them to categorize and prioritize tickets, ensuring that urgent issues were addressed promptly.
Deskhero's advanced AI capabilities were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI was able to suggest relevant content and generate suggested replies. This significantly reduced the time spent by customer support agents on researching and drafting responses.
Moreover, the AI-enhanced search results made it easier for support agents to find relevant information from the company's policies, manuals, presentations, and scraped website data. This further improved the efficiency of the customer support process.
Overall, Deskhero's AI-powered solutions have enabled Radiant Diagnostics to provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for support agents to find relevant information.
How has Deskhero improved customer satisfaction?
By enabling faster and more accurate responses to customer queries, Deskhero has helped improve customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Diagnostic imaging services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
