ClearView Imaging, a premier provider of diagnostic imaging services, was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them handle these tickets effectively and provide timely responses.
With Deskhero, ClearView Imaging was able to streamline their ticket management process. The platform's kanban board and user groups features helped them categorize, prioritize, and assign tickets, ensuring that no issue was overlooked.
Deskhero's advanced AI capabilities proved to be invaluable. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI was able to suggest relevant content and generate suggested replies. This significantly reduced the time spent by customer support agents on researching and drafting responses.
The AI-enhanced search results also made it easier for support agents to find relevant information from the company's policies, manuals, presentations, and scraped website data. This further improved the efficiency of the ticket management process.
Overall, Deskhero's AI-powered solutions have enabled ClearView Imaging to handle their customer support tickets more effectively, improving customer satisfaction and reducing response times.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for support agents to find relevant information.
How has Deskhero improved ticket management?
By enabling more effective categorization, prioritization, and assignment of tickets, as well as faster and more accurate responses, Deskhero has significantly improved the ticket management process.
* This article provides an example of how a fictive company in the Diagnostic imaging services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
