Imaging Insight, a renowned diagnostic imaging service provider, had a vast knowledge base that was difficult to navigate. They needed a solution that could help them organize this information and make it easily accessible to both their support agents and customers.
With Deskhero, Imaging Insight was able to structure their knowledge base more effectively. The platform's custom fields and structured data lists helped them categorize and organize their content, making it easier to find and use.
Deskhero's advanced AI capabilities were a game-changer. By leveraging OpenAI Embeddings from knowledge base articles and other uploaded files, the AI was able to generate relevant content suggestions and enhance search results. This made the knowledge base much more user-friendly and efficient.
The AI also helped in generating new knowledge base articles from word, powerpoint, pdf files. This automated process saved significant time and resources that were previously spent on manual content creation.
Overall, Deskhero's AI-powered solutions have transformed Imaging Insight's knowledge base into a powerful tool for customer support, improving efficiency and user experience.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles and other uploaded files to generate relevant content suggestions and enhance search results. This makes the knowledge base more user-friendly and efficient.
How does the AI generate new knowledge base articles?
The AI can generate new knowledge base articles from word, powerpoint, pdf files. This automated process saves significant time and resources that would otherwise be spent on manual content creation.
How has Deskhero improved the user experience?
By making the knowledge base more accessible and user-friendly, Deskhero has improved the user experience.
* This article provides an example of how a fictive company in the Diagnostic imaging services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
