Radiant Diagnostics receives a high volume of customer queries daily, ranging from appointment scheduling to understanding complex diagnostic reports. Using Deskhero's AI capabilities, they have been able to automate responses to common questions, reducing the workload on their customer support team.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to generate suggested replies, which are then sent through OpenAI's ChatGPT. This has resulted in faster response times and increased customer satisfaction.
Deskhero's comprehensive search bar has also been a game-changer for Radiant Diagnostics. The AI-enhanced search results provide the customer support team with quick access to relevant information, enabling them to resolve customer queries more efficiently.
Furthermore, the company has utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information between different platforms. This has further enhanced the efficiency of their customer support operations.
Overall, Deskhero's AI capabilities have enabled Radiant Diagnostics to provide superior customer support, resulting in improved customer satisfaction and loyalty.
How has Deskhero improved response times?
Deskhero's AI capabilities automate responses to common questions by generating suggested replies based on previous tickets and knowledge base articles. This reduces the time taken to respond to customer queries.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide relevant search results based on previous tickets, knowledge base articles, and other data. This enables the customer support team to quickly find the information they need.
What benefits has Radiant Diagnostics seen from using Deskhero?
Deskhero has helped Radiant Diagnostics improve their customer support efficiency, reduce response times, and increase customer satisfaction. It has also allowed them to seamlessly integrate their customer support platform with their existing systems.
* This article provides an example of how a fictive company in the Diagnostic Imaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
