ScanTech Diagnostics receives numerous customer queries every day, ranging from billing inquiries to technical support requests. To manage these effectively, they have implemented Deskhero's AI-powered customer support platform.
Deskhero's AI capabilities have enabled ScanTech Diagnostics to automate responses to common questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, which are then sent through OpenAI's ChatGPT. This has significantly reduced the workload on their customer support team and improved response times.
The AI-enhanced search bar provided by Deskhero has also been a valuable tool for ScanTech Diagnostics. It provides the customer support team with quick access to relevant information, enabling them to resolve customer queries more efficiently.
Additionally, ScanTech Diagnostics has utilized Deskhero's REST API to integrate the platform with their existing systems. This has ensured a seamless flow of information and improved the overall efficiency of their customer support services.
By leveraging Deskhero's AI capabilities, ScanTech Diagnostics has been able to provide superior customer support, resulting in improved customer satisfaction and increased operational efficiency.
How has Deskhero improved the efficiency of ScanTech Diagnostics' customer support services?
Deskhero's AI capabilities automate responses to common questions, reducing the workload on the customer support team. The AI-enhanced search bar also provides quick access to relevant information, enabling the team to resolve queries more efficiently.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These are then sent through OpenAI's ChatGPT.
What benefits has ScanTech Diagnostics seen from using Deskhero?
Deskhero has helped ScanTech Diagnostics enhance their customer support services, reduce response times, and improve customer satisfaction. It has also enabled them to integrate their customer support platform with their existing systems seamlessly.
* This article provides an example of how a fictive company in the Diagnostic Imaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
