Imaging Pro deals with a multitude of customer queries daily, from technical issues with their online portal to inquiries about their imaging services. To manage these effectively, they have implemented Deskhero's AI-powered customer support platform.
The AI capabilities of Deskhero have enabled Imaging Pro to automate responses to frequently asked questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, which are then sent through OpenAI's ChatGPT. This has significantly reduced the workload on their helpdesk team and improved response times.
Deskhero's AI-enhanced search bar has also proved invaluable for Imaging Pro. It provides the helpdesk team with quick access to relevant information, enabling them to resolve customer queries more efficiently.
Additionally, Imaging Pro has utilized Deskhero's REST API to integrate the platform with their existing systems. This has ensured a seamless flow of information and improved the overall efficiency of their helpdesk services.
By leveraging Deskhero's AI capabilities, Imaging Pro has been able to provide superior helpdesk services, resulting in improved customer satisfaction and increased operational efficiency.
How has Deskhero improved the efficiency of Imaging Pro's helpdesk services?
Deskhero's AI capabilities automate responses to common questions, reducing the workload on the helpdesk team. The AI-enhanced search bar also provides quick access to relevant information, enabling the team to resolve queries more efficiently.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These are then sent through OpenAI's ChatGPT.
What benefits has Imaging Pro seen from using Deskhero?
Deskhero has helped Imaging Pro streamline their helpdesk services, reduce response times, and improve customer satisfaction. It has also enabled them to integrate their helpdesk platform with their existing systems seamlessly.
* This article provides an example of how a fictive company in the Diagnostic Imaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
