ElectroFix has a vast knowledge base, including manuals, troubleshooting guides, and previous ticket data. The company uses Deskhero's advanced AI capabilities to leverage this information, providing quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent, enhancing the overall customer experience.
ElectroFix also uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI scrapes data from various sources, including manufacturer websites and online forums, and adds it to the knowledge base. This ensures that the support team always has the latest information at their fingertips.
Deskhero's comprehensive search bar further enhances the efficiency of ElectroFix's support team. The AI-enhanced search feature allows the team to quickly find relevant information from the vast knowledge base, reducing the time taken to resolve customer issues.
Finally, ElectroFix uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless workflow. The API also allows ElectroFix to customize the platform to suit its specific needs.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies using OpenAI's ChatGPT, ensuring quick, accurate, and consistent responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather data from various sources, including manufacturer websites and online forums, and add it to the knowledge base.
Can ElectroFix integrate Deskhero with its existing systems?
Yes, ElectroFix can use Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Diagnostics and troubleshooting for electronic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
