TechSolutions uses Deskhero's AI capabilities to manage its extensive database of previous tickets, manuals, and knowledge base articles. The AI uses OpenAI Embeddings to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies. This helps TechSolutions provide fast and accurate responses to customer queries, improving customer satisfaction.
The company also uses Deskhero's website scraping feature to keep its knowledge base current. The AI scrapes data from various online sources and adds it to the knowledge base, ensuring that the support team always has access to the most recent information.
TechSolutions takes advantage of Deskhero's comprehensive search bar to quickly find relevant information from its vast knowledge base. The AI-enhanced search feature saves time and improves the efficiency of the support team.
Additionally, TechSolutions uses Deskhero's REST API to integrate the platform with its existing systems. This provides a seamless workflow and allows the company to customize the platform to meet its specific needs.
By leveraging Deskhero's advanced AI capabilities, TechSolutions has been able to significantly improve the efficiency of its helpdesk services and enhance the overall customer experience.
How does Deskhero's AI help TechSolutions provide fast and accurate responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, manuals, and knowledge base articles. It then processes this content using OpenAI's ChatGPT to generate suggested replies.
How does Deskhero keep TechSolutions' knowledge base current?
Deskhero uses a website scraping feature to gather data from various online sources and add it to the knowledge base.
Can TechSolutions integrate Deskhero with its existing systems?
Yes, TechSolutions can use Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Diagnostics and troubleshooting for electronic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
