EngineMaster Services maintains a comprehensive knowledge base to help customers understand and troubleshoot common diesel engine problems. With Deskhero's AI, the company has been able to significantly enhance this resource. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate new articles and update existing ones.
The AI also improves the accessibility of the knowledge base. When a customer searches for information, the AI analyzes the query and the available resources to provide the most relevant articles. This has made it easier for customers to find the information they need, reducing the load on the customer support team.
Deskhero's AI also generates suggested replies for the customer support team based on the knowledge base. This has improved the team's efficiency, allowing them to handle more tickets in less time.
EngineMaster also uses Deskhero's custom fields and structured data lists to manage their knowledge base. They can categorize articles based on the type of engine, the nature of the problem, and other relevant factors, making it easier to maintain and update the resource.
Finally, EngineMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information across all their operations.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate new articles and update existing ones. It also improves the accessibility of the knowledge base by providing the most relevant articles when a customer searches for information.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI generates suggested replies for the customer support team based on the knowledge base, allowing them to handle more tickets in less time.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information across all operations.
* This article provides an example of how a fictive company in the Diesel Engine Maintenance and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
