DieselTech Solutions receives hundreds of customer inquiries daily, ranging from simple maintenance questions to complex repair issues. By integrating Deskhero's AI capabilities, the company has been able to automate the process of sorting and responding to these inquiries. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate relevant responses.
Deskhero's AI also enhances the search results on DieselTech's customer support portal. When a customer searches for a solution, the AI uses its understanding of the query and the available resources to provide the most relevant results. This has significantly reduced the time customers spend looking for solutions, improving their overall experience.
The AI's ability to generate suggested replies has also improved the efficiency of DieselTech's customer support team. Instead of manually crafting responses to every ticket, the team can now use the AI-generated suggestions as a starting point, allowing them to handle more tickets in less time.
Deskhero's custom fields and structured data lists have also proved invaluable in managing customer inquiries. DieselTech can now categorize tickets based on the type of engine, the nature of the problem, and other relevant factors, making it easier to track and resolve issues.
Finally, DieselTech uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information across all their operations.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate relevant responses to customer inquiries. It also suggests replies for the customer support team, improving their efficiency.
How does Deskhero improve the search experience on the customer support portal?
When a customer searches for a solution on the support portal, Deskhero's AI analyzes the query and the available resources to provide the most relevant results, reducing the time customers spend looking for solutions.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring a seamless flow of information across all operations.
* This article provides an example of how a fictive company in the Diesel Engine Maintenance and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
