Engine Masters Ltd., a company specializing in diesel engine repairs, was looking for a solution to improve their customer support services. They were facing challenges in managing their customer queries and complaints and needed a solution that could help them provide faster and more accurate responses.
They turned to Deskhero for its advanced AI capabilities. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
This content was then processed through OpenAI's ChatGPT to generate suggested replies for the customer support agents. This not only helped them respond to queries and complaints faster but also improved the quality of their responses.
The AI also enhanced the search results, making it easier for the agents to find the information they needed to resolve issues. Moreover, the AI capabilities helped in maintaining a structured data list and managing custom fields, further improving the efficiency of their customer support services.
As a result, Engine Masters Ltd. saw a significant improvement in their customer support services. Their response times were reduced, and their customer satisfaction rates increased, thanks to the AI-powered solutions provided by Deskhero.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI leverages the same embeddings to enhance search results, making it easier for agents to find the information they need to resolve issues.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help improve the efficiency of your customer support services by providing faster and more accurate responses, enhancing search results, and managing data more effectively.
* This article provides an example of how a fictive company in the Diesel Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
