Turbo Diesel Repair Inc., a company specializing in diesel engine repairs, was facing challenges in managing their customer support tickets. They were looking for a solution that could help them handle their tickets more efficiently and provide quicker responses.
They turned to Deskhero for its advanced AI capabilities. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
This content was then processed through OpenAI's ChatGPT to generate suggested replies for the customer support agents. This not only helped them respond to tickets faster but also improved the quality of their responses.
The AI also enhanced the search results, making it easier for the agents to find the information they needed to resolve issues. Moreover, the AI capabilities helped in maintaining a structured data list and managing custom fields, further improving the efficiency of their ticket management process.
As a result, Turbo Diesel Repair Inc. saw a significant improvement in their ticket management process. Their response times were reduced, and their customer satisfaction rates increased, thanks to the AI-powered solutions provided by Deskhero.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed to generate suggested replies, helping agents respond to tickets faster and more accurately.
How does the AI enhance search results?
The AI leverages the same embeddings to enhance search results, making it easier for agents to find the information they need to resolve issues.
What improvements can I expect from using Deskhero's AI capabilities?
By using Deskhero's AI capabilities, you can expect to see improvements in your ticket management process, including faster response times, more accurate responses, and improved customer satisfaction rates.
* This article provides an example of how a fictive company in the Diesel Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
