Diesel Power Solutions, a leading company in diesel engine repairs, was struggling with managing their vast array of customer queries and complaints. They needed a solution that could help them manage their customer support tickets more efficiently and provide faster responses.
With Deskhero, they were able to leverage the advanced AI capabilities to streamline their customer support process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
This relevant content was then sent through OpenAI's ChatGPT to generate suggested replies for the customer support agents. This not only reduced the time taken to respond to a ticket but also improved the quality of responses as they were based on a comprehensive understanding of the issue at hand.
Furthermore, the AI-enhanced search results made it easier for the agents to find the information they needed to resolve issues. The AI capabilities also helped in maintaining a structured data list and managing custom fields, further improving the efficiency of the support process.
Overall, Diesel Power Solutions saw a significant improvement in their customer support services. The response times were reduced, and the customer satisfaction rates increased, thanks to the AI-powered features of Deskhero.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI leverages the same embeddings to enhance search results, making it easier for agents to find the information they need to resolve issues.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help improve the efficiency of your customer support process by providing faster and more accurate responses, enhancing search results, and managing data more effectively.
* This article provides an example of how a fictive company in the Diesel Engine Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
