Healthy Habits Nutrition receives numerous inquiries daily about diet plans, nutritional advice, and health concerns. They use Deskhero's ticket management system to organize these inquiries and respond in a timely manner. The AI capabilities of Deskhero help in suggesting replies based on the content of the inquiry, saving time for the support team.
The company also utilizes Deskhero's knowledge base feature to store all their diet plans, health articles, and other related documents. The AI capabilities of Deskhero can generate articles from these stored files, making it easier for the support team to provide detailed responses to the customers.
Deskhero's website scraping feature is used by Healthy Habits Nutrition to keep up-to-date with the latest research and trends in the nutrition field. The AI capabilities analyze this scraped data and suggest relevant content to be included in the knowledge base.
The advanced search bar powered by AI helps the support team to find relevant content quickly and efficiently. It enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Through the REST API, Healthy Habits Nutrition integrates Deskhero with their existing systems, allowing them to leverage the AI capabilities across their entire customer support process.
How does Deskhero's AI capabilities enhance the efficiency of Healthy Habits Nutrition's customer support?
Deskhero's AI capabilities help in suggesting replies to customer inquiries, generating knowledge base articles, and enhancing search results. This saves time for the support team and allows them to respond to customers more efficiently.
How does Healthy Habits Nutrition keep their knowledge base up-to-date?
Healthy Habits Nutrition uses Deskhero's website scraping feature to gather the latest research and trends in the nutrition field. The AI capabilities analyze this data and suggest relevant content to be included in the knowledge base.
How does Healthy Habits Nutrition integrate Deskhero with their existing systems?
Healthy Habits Nutrition uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support process.
* This article provides an example of how a fictive company in the Dietitians and Nutritionists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
