Diet Delight uses Deskhero's ticket management system to handle the high volume of customer inquiries they receive daily. The AI capabilities of Deskhero assist in suggesting replies based on the content of the tickets, thereby reducing the response time.
The company has a vast repository of diet plans, health articles, and other related documents. They use Deskhero's knowledge base feature to store these files and the AI capabilities to generate articles from these files. This helps the support team to provide comprehensive responses to the customers.
Diet Delight uses Deskhero's website scraping feature to gather the latest information in the field of nutrition. The AI capabilities analyze this data and suggest relevant content to be included in their knowledge base, ensuring that their information is always up-to-date.
The advanced search bar powered by AI helps the support team to find the required information quickly and efficiently. It enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Through the REST API, Diet Delight integrates Deskhero with their existing systems, allowing them to leverage the AI capabilities across their entire customer support process.
How does Deskhero's AI capabilities improve the customer experience at Diet Delight?
Deskhero's AI capabilities assist in suggesting replies to customer inquiries, generating knowledge base articles, and enhancing search results. This reduces the response time and provides comprehensive responses, thereby improving the customer experience.
How does Diet Delight ensure that their knowledge base is always up-to-date?
Diet Delight uses Deskhero's website scraping feature to gather the latest information in the field of nutrition. The AI capabilities analyze this data and suggest relevant content to be included in their knowledge base.
How does Diet Delight integrate Deskhero with their existing systems?
Diet Delight uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support process.
* This article provides an example of how a fictive company in the Dietitians and Nutritionists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
