NutriLife receives a large number of customer inquiries daily. They use Deskhero's ticket management system to organize these inquiries and the AI capabilities to suggest replies based on the content of the tickets. This helps in reducing the response time and increasing the support team's productivity.
The company has a vast repository of diet plans, health articles, and other related documents. They use Deskhero's knowledge base feature to store these files and the AI capabilities to generate articles from these files. This assists the support team in providing detailed responses to the customers.
NutriLife uses Deskhero's website scraping feature to stay updated with the latest research and trends in the nutrition field. The AI capabilities analyze this scraped data and suggest relevant content to be included in the knowledge base.
The advanced search bar powered by AI helps the support team to find relevant content quickly and efficiently. It enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Through the REST API, NutriLife integrates Deskhero with their existing systems, allowing them to leverage the AI capabilities across their entire customer support process.
How does Deskhero's AI capabilities enhance the efficiency of NutriLife's customer support?
Deskhero's AI capabilities help in suggesting replies to customer inquiries, generating knowledge base articles, and enhancing search results. This reduces the response time and increases the support team's productivity.
How does NutriLife keep their knowledge base up-to-date?
NutriLife uses Deskhero's website scraping feature to gather the latest research and trends in the nutrition field. The AI capabilities analyze this data and suggest relevant content to be included in the knowledge base.
How does NutriLife integrate Deskhero with their existing systems?
NutriLife uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support process.
* This article provides an example of how a fictive company in the Dietitians and Nutritionists industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
