AdSpark Digital receives numerous customer queries daily, ranging from technical issues to billing inquiries. The company uses Deskhero's ticket management system to effectively categorize and prioritize these tickets. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, reducing the response time significantly.
With the help of Deskhero's AI, AdSpark has been able to automate a significant portion of their customer support. The AI scans the content of the incoming tickets and matches it with the knowledge base articles, policies, manuals, and other uploaded files. This helps in providing quick and accurate responses to the customers.
Deskhero's AI also enhances the search results for the customer support team. It uses OpenAI Embeddings from previous tickets and other resources to provide the most relevant search results. This has helped AdSpark's customer support team in finding the required information quickly and efficiently.
AdSpark also uses Deskhero's custom fields and user groups features to personalize their customer support. The custom fields allow them to capture specific information about the customers, while the user groups help in assigning the tickets to the right team members.
Overall, Deskhero's AI capabilities have transformed AdSpark's customer support operations. They have not only improved the speed and accuracy of the responses but also enhanced the overall customer experience.
How does Deskhero's AI suggest replies to the tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. It matches the content of the incoming ticket with these resources to generate a suitable response.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to provide the most relevant search results. This helps in finding the required information quickly and efficiently.
How does AdSpark use Deskhero's custom fields and user groups?
AdSpark uses Deskhero's custom fields to capture specific information about the customers. The user groups feature is used to assign the tickets to the right team members based on their expertise.
* This article provides an example of how a fictive company in the Digital Advertising Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
