Creative Canvas Ads receives a large number of customer queries daily. Managing these queries efficiently was a challenge until they started using Deskhero. The ticket management system of Deskhero, along with its AI capabilities, has streamlined the process of handling customer queries for Creative Canvas.
The AI in Deskhero scans the content of the incoming tickets and matches it with the knowledge base articles, policies, manuals, and other resources. This helps in generating quick and accurate responses, thereby improving the overall customer experience.
Deskhero's AI also enhances the search results for the customer support team. It uses OpenAI Embeddings from previous tickets and other resources to provide the most relevant search results. This has made information retrieval quick and efficient for Creative Canvas's customer support team.
Creative Canvas also uses Deskhero's custom fields and user groups features to personalize their customer support. The custom fields allow them to capture specific information about the customers, while the user groups help in assigning the tickets to the right team members.
Overall, Deskhero's AI capabilities have revolutionized Creative Canvas's customer support operations. They have not only improved the speed and accuracy of the responses but also enhanced the overall customer experience.
How does Deskhero's AI suggest replies to the tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. It matches the content of the incoming ticket with these resources to generate a suitable response.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to provide the most relevant search results. This helps in finding the required information quickly and efficiently.
How does Creative Canvas use Deskhero's custom fields and user groups?
Creative Canvas uses Deskhero's custom fields to capture specific information about the customers. The user groups feature is used to assign the tickets to the right team members based on their expertise.
* This article provides an example of how a fictive company in the Digital Advertising Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
