AdverTech Solutions receives a high volume of customer queries daily, ranging from technical issues to billing inquiries. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, significantly reducing response time and increasing customer satisfaction.
AdverTech also leverages Deskhero's AI-powered knowledge base. The system automatically generates articles from uploaded files like policies, manuals, presentations, and scraped website data. This feature enables quick and easy access to information, reducing the time spent by support agents on researching answers.
The custom email domains feature allows AdverTech to maintain brand consistency in their communication. The user groups feature helps them categorize their customers based on different parameters, enabling personalized communication and efficient issue resolution.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This feature further speeds up the resolution process and improves the overall customer experience.
With the REST API, AdverTech integrates Deskhero with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI capabilities of Deskhero have transformed their customer support, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve the ticket management system?
Deskhero's AI capabilities analyze previous tickets and suggest relevant replies. This reduces the response time and increases the efficiency of the ticket management system.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates articles from uploaded files like policies, manuals, presentations, and scraped website data. This provides quick and easy access to information for support agents.
How does the comprehensive search bar enhance search results?
The comprehensive search bar, powered by OpenAI Embeddings, finds the most relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the search results and speeds up the resolution process.
* This article provides an example of how a fictive company in the Digital Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
