Pixel Perfect Advertising handles numerous client queries daily, ranging from campaign performance to technical glitches. To manage these effectively, they utilize Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze previous tickets and suggest relevant replies, drastically reducing response time and enhancing client satisfaction.
To provide quick and accurate responses to client queries, Pixel Perfect leverages Deskhero's AI-powered knowledge base. The system automatically generates articles from uploaded files like campaign reports, technical manuals, and scraped website data. This feature enables immediate access to information, reducing the time spent by support agents on researching answers.
The custom email domains feature allows Pixel Perfect to maintain brand consistency in their communication. The user groups feature helps them categorize their clients based on different parameters, enabling personalized communication and efficient issue resolution.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This feature further speeds up the resolution process and improves the overall client experience.
By integrating Deskhero with their existing systems using the REST API, Pixel Perfect ensures seamless data flow and improved operational efficiency. The AI capabilities of Deskhero have revolutionized their client support, making it more efficient and client-centric.
How does Deskhero's AI capabilities improve the ticket management system?
Deskhero's AI capabilities analyze previous tickets and suggest relevant replies. This reduces the response time and increases the efficiency of the ticket management system.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates articles from uploaded files like campaign reports, technical manuals, and scraped website data. This provides quick and easy access to information for support agents.
How does the comprehensive search bar enhance search results?
The comprehensive search bar, powered by OpenAI Embeddings, finds the most relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the search results and speeds up the resolution process.
* This article provides an example of how a fictive company in the Digital Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
