StrategiSphere was dealing with a high volume of customer support tickets and was struggling to manage them effectively. They turned to Deskhero for its advanced AI capabilities, which allowed them to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
With Deskhero, StrategiSphere was able to automate the process of finding relevant content and generating suggested replies for each ticket. This significantly reduced the time spent by their support team on each ticket, improving their overall efficiency.
Deskhero's AI-enhanced search results also made it easier for StrategiSphere's support team to find the information they needed to resolve customer queries. The comprehensive search bar could pull data from various sources, providing a one-stop solution for information retrieval.
Furthermore, StrategiSphere utilized Deskhero's Kanban board to visually track and manage their support tickets. The AI capabilities of the platform ensured that the most urgent and important tickets were prioritized, improving their response time.
Overall, Deskhero's advanced AI capabilities have transformed StrategiSphere's ticket management and customer support operations, enabling them to provide faster and more effective support to their customers.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the process of finding relevant content and generating suggested replies for each ticket, reducing the time spent by the support team on each ticket. It also prioritizes the most urgent and important tickets, improving response time.
How does Deskhero's AI-enhanced search results work?
Deskhero's AI-enhanced search results pull data from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses AI to enhance the search results, making it easier to find the required information.
Can Deskhero visually track and manage support tickets?
Yes, Deskhero provides a Kanban board that allows you to visually track and manage your support tickets. The AI capabilities of the platform ensure that the most urgent and important tickets are prioritized.
* This article provides an example of how a fictive company in the Digital Communications Strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
