DigitalDynamo was struggling with managing a high volume of customer support tickets and ensuring timely responses. They turned to Deskhero for its advanced AI capabilities, which allowed them to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI capabilities of Deskhero enabled DigitalDynamo to automate the process of finding relevant content and generating suggested replies. This significantly reduced the time spent by their support team on each ticket, improving their overall efficiency.
Furthermore, Deskhero's AI-enhanced search results made it easier for DigitalDynamo's support team to find the information they needed to resolve customer queries. The comprehensive search bar could pull data from various sources, including the company's knowledge base and uploaded files, providing a one-stop solution for information retrieval.
DigitalDynamo also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further streamlined their customer support process, as they could manage all their support activities from a single platform.
Overall, Deskhero's advanced AI capabilities have transformed DigitalDynamo's customer support operations, enabling them to provide faster and more effective support to their customers.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities automate the process of finding relevant content and generating suggested replies, reducing the time spent by the support team on each ticket. It also enhances search results, making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enabling you to manage all your support activities from a single platform.
What sources can Deskhero's search bar pull data from?
Deskhero's comprehensive search bar can pull data from various sources, including previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
* This article provides an example of how a fictive company in the Digital Communications Strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
