CommuniTech was facing challenges in maintaining an up-to-date knowledge base and providing quick responses to customer queries. They decided to use Deskhero for its advanced AI capabilities, which allowed them to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
With Deskhero, CommuniTech was able to automate the process of creating and updating their knowledge base. The AI capabilities of the platform ensured that the most relevant and recent information was always available to their support team and customers.
Deskhero's AI-powered search bar also made it easier for CommuniTech's support team to find the information they needed to resolve customer queries. The search bar could pull data from various sources, including the company's knowledge base and uploaded files, providing a one-stop solution for information retrieval.
Furthermore, Deskhero's AI capabilities enabled CommuniTech to generate suggested replies based on the content of the customer's query and the available knowledge base articles. This significantly reduced the time spent by their support team on each ticket, improving their overall efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized CommuniTech's knowledge base management and customer support operations, enabling them to provide faster and more accurate support to their customers.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities automate the process of creating and updating the knowledge base, ensuring that the most relevant and recent information is always available. It can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar can pull data from various sources, including the company's knowledge base and uploaded files. It uses AI to enhance the search results, making it easier to find the required information.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI capabilities generate suggested replies based on the content of the customer's query and the available knowledge base articles. This reduces the time spent by the support team on each ticket, improving their overall efficiency.
* This article provides an example of how a fictive company in the Digital Communications Strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
