SoundWaves Productions deals with a high volume of support tickets from users encountering difficulties with their audio production software. They utilize Deskhero's structured data lists and custom fields to categorize these tickets effectively.
The advanced AI capabilities of Deskhero analyze the content of these tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like user manuals and guides. The AI then leverages ChatGPT to generate suggested replies, significantly reducing the time support staff spend on each ticket.
SoundWaves also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website and other relevant online resources. The AI capabilities of Deskhero ensure that the scraped data is relevant and useful, further enhancing their support service.
Deskhero's REST API allows SoundWaves to integrate the platform seamlessly with their existing systems, ensuring a smooth workflow. The comprehensive search bar powered by AI makes it easy for support staff to find the information they need quickly and efficiently.
With Deskhero, SoundWaves Productions has been able to significantly improve their customer support service, providing quick, accurate responses to user queries and ensuring a high level of customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes the content of support tickets and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, reducing the time support staff spend on each ticket.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses website scraping to gather the latest information from your website and other relevant online resources. The AI ensures that the scraped data is relevant and useful.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Digital Content Creation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
