ImageRecover deals with a wide range of customer queries daily. To manage these effectively, they implemented Deskhero, a platform that offers advanced AI capabilities for customer support and helpdesk services.
With Deskhero, ImageRecover was able to streamline their ticket management process. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
ImageRecover also uses Deskhero's knowledge base feature to create a repository of common issues and solutions. The AI capabilities help in generating articles from Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for customers to find solutions to their problems without having to raise a ticket.
Deskhero's comprehensive search bar and REST API have further enhanced ImageRecover's customer support. The search bar allows customers to quickly find relevant information while the REST API has enabled seamless integration with other platforms.
By using Deskhero, ImageRecover has been able to improve their customer experience significantly. They have seen a reduction in the number of tickets raised, faster resolution times, and increased customer satisfaction.
How has Deskhero improved ImageRecover's customer experience?
Deskhero has improved ImageRecover's customer experience by streamlining the ticket management process, reducing response times with AI-generated replies, and providing a knowledge base for common issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What other features of Deskhero does ImageRecover use?
ImageRecover also uses Deskhero's knowledge base feature, comprehensive search bar, and REST API.
* This article provides an example of how a fictive company in the Digital Image Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
