PixelRevive receives hundreds of customer queries daily regarding their image restoration services. Managing these queries was a challenge until they integrated Deskhero into their operations. With Deskhero’s structured data lists and custom fields, PixelRevive was able to categorize and prioritize customer queries more efficiently.
Deskhero's advanced AI capabilities were a game-changer for PixelRevive. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. These embeddings are used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the quality of responses.
PixelRevive also uses Deskhero's knowledge base feature to create a repository of common issues and solutions. The AI capabilities help in generating articles from Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for customers to find solutions to their problems without having to raise a ticket.
Deskhero's comprehensive search bar and REST API have further enhanced PixelRevive's customer support. The search bar allows customers to quickly find relevant information while the REST API has enabled seamless integration with other platforms.
The use of Deskhero has not only improved PixelRevive's customer support but also provided valuable insights into common customer issues. This has helped them improve their services and increase customer satisfaction.
How has Deskhero improved PixelRevive's customer support?
Deskhero has improved PixelRevive's customer support by streamlining the management of customer queries, reducing response times with AI-generated replies, and providing a knowledge base for common issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What other features of Deskhero does PixelRevive use?
PixelRevive also uses Deskhero's knowledge base feature, comprehensive search bar, and REST API.
* This article provides an example of how a fictive company in the Digital Image Restoration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
