ImageInnovations was facing challenges in managing their extensive knowledge base. The company decided to implement Deskhero's AI capabilities to enhance their knowledge base and improve their customer support services.
With Deskhero's advanced AI capabilities, ImageInnovations was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled the company to find relevant content quickly and efficiently, which was then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered search bar significantly improved the efficiency of ImageInnovations' customer support team. The team could now find relevant information faster, reducing the time spent on each ticket and improving customer satisfaction.
Deskhero's REST API allowed ImageInnovations to integrate the platform with their existing systems seamlessly. This integration further streamlined the company's customer support process, reducing the need for manual data entry and improving data accuracy.
Overall, Deskhero's advanced AI capabilities have greatly improved ImageInnovations' customer support efficiency and customer satisfaction.
How did Deskhero's AI capabilities enhance ImageInnovations' knowledge base?
Deskhero's AI capabilities enabled ImageInnovations to find relevant content quickly and efficiently, generate suggested replies, and improve the efficiency of their search bar. These features enhanced the company's knowledge base, reduced the time spent on each ticket, and improved customer satisfaction.
How did Deskhero's REST API benefit ImageInnovations?
Deskhero's REST API allowed ImageInnovations to integrate the platform with their existing systems seamlessly. This integration streamlined the company's customer support process, reduced the need for manual data entry, and improved data accuracy.
What features of Deskhero did ImageInnovations use?
ImageInnovations used Deskhero's structured data lists, ticket management, custom fields and email domains, and advanced AI capabilities.
* This article provides an example of how a fictive company in the Digital Imaging Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
