VisualVirtuosos was grappling with a growing volume of customer tickets. The company decided to implement Deskhero's AI capabilities to manage their tickets more efficiently and improve their customer support services.
With Deskhero's advanced AI capabilities, VisualVirtuosos was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled the company to find relevant content quickly and efficiently, which was then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered search bar significantly improved the efficiency of VisualVirtuosos' customer support team. The team could now find relevant information faster, reducing the time spent on each ticket and improving customer satisfaction.
Deskhero's REST API allowed VisualVirtuosos to integrate the platform with their existing systems seamlessly. This integration further streamlined the company's customer support process, reducing the need for manual data entry and improving data accuracy.
Overall, Deskhero's advanced AI capabilities have greatly improved VisualVirtuosos' ticket management efficiency and customer satisfaction.
How did Deskhero's AI capabilities streamline VisualVirtuosos' ticket management?
Deskhero's AI capabilities enabled VisualVirtuosos to find relevant content quickly and efficiently, generate suggested replies, and improve the efficiency of their search bar. These features reduced the time spent on each ticket, streamlined ticket management, and improved customer satisfaction.
How did Deskhero's REST API benefit VisualVirtuosos?
Deskhero's REST API allowed VisualVirtuosos to integrate the platform with their existing systems seamlessly. This integration streamlined the company's customer support process, reduced the need for manual data entry, and improved data accuracy.
What features of Deskhero did VisualVirtuosos use?
VisualVirtuosos used Deskhero's structured data lists, ticket management, custom fields and email domains, and advanced AI capabilities.
* This article provides an example of how a fictive company in the Digital Imaging Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
