WebCrafters Inc. has a vast repository of knowledge base articles, policies, manuals, presentations, and website data. However, organizing and accessing this information was a challenge. With Deskhero, they were able to structure this data and make it easily accessible.
Deskhero's AI capabilities play a crucial role in managing WebCrafters' knowledge base. The AI uses OpenAI Embeddings to find relevant content from the various sources and enhances the search results, making it easier for the team to find the information they need.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has been instrumental in expanding WebCrafters' knowledge base without requiring additional effort from the team.
The enhanced knowledge base has improved both internal operations and client support. The team can now quickly find the information they need, reducing the time spent on each ticket. Clients also benefit from the improved knowledge base, as they can find answers to their questions more easily.
Overall, Deskhero's AI capabilities have transformed WebCrafters' knowledge base into a powerful tool that improves efficiency and client satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier to find the needed information.
Can Deskhero's AI generate knowledge base articles from files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows you to expand your knowledge base without requiring additional effort from your team.
How does the enhanced knowledge base improve client support?
With an enhanced knowledge base, your team can find the information they need more quickly, reducing the time spent on each ticket. Additionally, clients can find answers to their questions more easily, improving their experience and satisfaction.
* This article provides an example of how a fictive company in the Digital Marketing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
