Pixel Pioneers manages multiple client accounts, each with its unique set of challenges and queries. Keeping track of all client communications and responding promptly was a daunting task until they implemented Deskhero.
With Deskhero's structured data lists, custom fields, and user groups, Pixel Pioneers can now organize client communications more effectively. The ticket management system helps them track and prioritize tickets, ensuring no query goes unanswered.
Deskhero's AI capabilities have further improved Pixel Pioneers' client communication. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, speeding up the response time.
Additionally, the AI enhances search results, making it easier for the team to find the information they need to address client queries. This has been particularly useful in dealing with complex or technical issues that require referencing multiple sources.
Overall, Deskhero's AI capabilities have helped Pixel Pioneers streamline client communication, improve response times, and increase client satisfaction.
How does Deskhero's AI improve client communication?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, speeding up the response time. Additionally, the AI enhances search results, making it easier to find the information needed to address client queries.
How does Deskhero's ticket management system help in client communication?
Deskhero's ticket management system helps you track and prioritize client queries. This ensures that no query goes unanswered and improves your response time.
Can Deskhero's AI-generated replies be customized?
Yes, Deskhero's AI-generated replies are intended to be a starting point. You can modify these replies as needed to best address the specific client query.
* This article provides an example of how a fictive company in the Digital Marketing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
