SnapShot Digital Photography, a leading digital photography service provider, was struggling with managing customer queries and complaints. The company was looking for a solution that could help them manage their growing customer base and improve their response times.
With Deskhero, SnapShot was able to leverage the platform's advanced AI capabilities to automate their customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only improved the response times but also ensured that the responses were accurate and relevant.
The comprehensive search bar powered by AI helped the customer support team find relevant content quickly and efficiently. This reduced the time spent on searching for information and allowed the team to focus more on resolving customer issues.
Deskhero's REST API allowed SnapShot to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the customer support process.
By leveraging Deskhero's AI capabilities, SnapShot Digital Photography was able to significantly improve their customer support, resulting in higher customer satisfaction and loyalty.
How did Deskhero's AI capabilities improve SnapShot's response times?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This automation significantly reduced the time taken to respond to customer queries.
What role did the comprehensive search bar play in improving customer support?
The AI-powered comprehensive search bar helped the customer support team find relevant content quickly and efficiently. This reduced the time spent on searching for information and allowed the team to focus more on resolving customer issues.
How did Deskhero's REST API benefit SnapShot?
Deskhero's REST API allowed SnapShot to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the customer support process.
* This article provides an example of how a fictive company in the Digital Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
