Pixel Perfect Photography, a renowned digital photography service provider, was facing challenges with their knowledge base. The company was looking for a solution that could help them improve their knowledge base and enable customers to find answers to their queries independently.
With Deskhero, Pixel Perfect was able to leverage the platform's advanced AI capabilities to enhance their knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate new knowledge base articles. This not only improved the quality of the knowledge base but also made it more comprehensive.
The AI-powered comprehensive search bar helped customers find relevant content in the knowledge base quickly and efficiently. This improved the customer self-service and reduced the load on the customer support team.
Deskhero's REST API allowed Pixel Perfect to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the knowledge base management.
By leveraging Deskhero's AI capabilities, Pixel Perfect Photography was able to significantly improve their knowledge base, resulting in better customer self-service and reduced load on the customer support team.
How did Deskhero's AI capabilities improve Pixel Perfect's knowledge base?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate new knowledge base articles. This improved the quality and comprehensiveness of the knowledge base.
What role did the comprehensive search bar play in improving customer self-service?
The AI-powered comprehensive search bar helped customers find relevant content in the knowledge base quickly and efficiently. This improved the customer self-service and reduced the load on the customer support team.
How did Deskhero's REST API benefit Pixel Perfect?
Deskhero's REST API allowed Pixel Perfect to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the knowledge base management.
* This article provides an example of how a fictive company in the Digital Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
