Focus Frame Digital Services, a popular digital photography service provider, was struggling with managing customer tickets. The company was looking for a solution that could help them manage their growing number of customer tickets and improve their resolution times.
With Deskhero, Focus Frame was able to leverage the platform's advanced AI capabilities to automate their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only improved the resolution times but also ensured that the responses were accurate and relevant.
The comprehensive search bar powered by AI helped the customer support team find relevant content quickly and efficiently. This reduced the time spent on searching for information and allowed the team to focus more on resolving customer issues.
Deskhero's REST API allowed Focus Frame to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the ticket management process.
By leveraging Deskhero's AI capabilities, Focus Frame Digital Services was able to significantly improve their ticket management, resulting in higher customer satisfaction and loyalty.
How did Deskhero's AI capabilities improve Focus Frame's ticket management?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This automation significantly reduced the time taken to resolve customer tickets.
What role did the comprehensive search bar play in improving ticket management?
The AI-powered comprehensive search bar helped the customer support team find relevant content quickly and efficiently. This reduced the time spent on searching for information and allowed the team to focus more on resolving customer issues.
How did Deskhero's REST API benefit Focus Frame?
Deskhero's REST API allowed Focus Frame to integrate the platform with their existing systems. This ensured a seamless flow of information between different systems and improved the overall efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Digital Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
