PixelPrints receives a wide variety of customer inquiries, from order status updates to technical support. They needed a system that could handle this diversity and volume of inquiries efficiently.
They implemented Deskhero's customer support system, which includes ticket management, custom fields, user groups, and a comprehensive search bar. This allowed them to organize and prioritize customer inquiries effectively.
Deskhero's advanced AI capabilities further enhanced their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time spent on each inquiry.
The AI also improved the search functionality, making it easier for the support team to find relevant information quickly. This resulted in faster response times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of PixelPrints' customer support, allowing them to provide better service to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. This allows it to provide more accurate and relevant search results.
Can Deskhero handle a diverse range of customer inquiries?
Yes, Deskhero is designed to handle a diverse range of customer inquiries. It uses AI to prioritize and categorize inquiries, and to generate suggested replies, reducing the time spent on each inquiry.
* This article provides an example of how a fictive company in the Digital Printing of Computer Media industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
